As the manager of a healthcare practice, you have a lot on your plate. Not only must you ensure everything is organized and flowing, but you also have to manage an entire team of healthcare professionals. It takes a little more than leadership and communication skills to thrive in this role – when the stakes are so high, you must be professional, talented, and determined.
Whether you’ve recently acquired a healthcare manager’s role or you’re a long-time manager wanting to improve your skills, here are seven tips you should take on board.
Buy the Best Supplies
No matter how excellent your staff are, they won’t be able to work to the best of their abilities if they don’t have the best equipment. From bandages to computers, medical staff use plenty of equipment from day to day, so consider what you already have and whether you can improve it. If your staff often treat wounds, consider using customised wound dressing to suit your practice’s particular needs.
Know Your Staff Well
Knowing your staff well is greatly beneficial, as it helps you delegate tasks properly. If you have a patient that needs a particular skill, by knowing where your staff’s talents lie, you’ll be able to assign the right professional. To learn more about your staff, avoid sitting behind a desk all day – get out into the practice to oversee and help with tasks.
Keep it Organized
Organization is a must in any medical practice. Without it, you run the risk of falling behind on patient appointments, missing documents, and losing too much time. To maintain great organization, create a schedule at the beginning of each week and declutter the workplace regularly. Both your patients and your staff will thank you for it!
Provide More Training
You might have a well-educated team, but that doesn’t mean there’s no room for improvement. There are plenty of training opportunities out there for medical staff; all you need to do is look for the best. Speak to your staff about what sort of training they’re interested in, too, as you might find someone is interested in taking on a manager role and would like a course in leadership. By providing more training, you’ll end up with talented and motivated professionals.
Consider the Work Schedule
It’s important not to rush the work schedule, as you don’t want to give someone far too many hours in a row and another not enough. Make sure you space hours out, taking staff’s preferences into consideration. You should cut down on overtime requests, too, as most people prefer to know what their week’s schedule is ahead of time.
Hire True Talent
Hiring brilliant staff isn’t as easy as it sounds. You might think you’ll know who’s the best after an interview, but it doesn’t always work out that way. It’s essential to be selective with who you take on, though, as you want a team that’s dedicated, talented, and reliable. Here couple of things to look out for when hiring new healthcare professionals :
- Lots of experience: The more experience a person has, the more they can bring to the job. Look at how long each candidate stays in a role, too – someone who’s spent a long time in a previous job is likely to be reliable and dedicated.
- A friendly demeanour: Healthcare professionals need more than medical knowledge; they also need to be friendly. So, when interviewing candidates, look out for those who have a warm presence and smile a lot.
- Flexibility: Most healthcare jobs require a certain level of flexibility, so make sure your new staff are flexible with the shifts they can take on.
Know Your Goals
Knowing your goals is imperative if you want the practice to progress. Do you want to include more automation by the end of the year? Are you focused on hiring more tech-focused individuals? Or, is your goal to simply provide the best care possible? Whatever your goals are, by defining them, you stand more chance of reaching them. Take some time to carefully consider these and don’t be afraid to ask your staff if they are any changes that you should be aiming to achieve.
Managing a healthcare practice takes a lot of effort; these seven tips will help you master it.